Privacy Policy

Last updated: 20 May 2026
Website: counsellingworx.co.uk
Telephone: 01472 923 048
Address: Business Hive, 19 Dudley Street, Grimsby, DN31 2AE

This Privacy Policy explains how Counselling Worx collects, uses, stores, and protects your personal information when you visit our website, contact us, make an enquiry, or use our services.

We are committed to protecting your privacy and handling your personal information in a lawful, fair, and transparent way.

This policy has been prepared with reference to UK data protection requirements, including the UK GDPR and guidance from the Information Commissioner’s Office. A privacy notice should explain why personal data is collected, how long it is kept, who it is shared with, and what rights people have over their information.

1. Who we are

Counselling Worx operates the website:

counsellingworx.co.uk

For privacy-related enquiries, you can contact us using:

Telephone: 01472 923 048
Address: Business Hive, 19 Dudley Street, Grimsby, DN31 2AE

For the purposes of data protection law, Counselling Worx is the data controller of the personal information we collect and use.

2. Personal information we collect

We may collect and process the following types of personal information:

Information you provide directly

This may include:

Your name
Email address
Telephone number
Information submitted through contact forms
Information provided when booking or enquiring about counselling services
Messages, enquiries, or correspondence you send to us
Any information you choose to share about your circumstances, wellbeing, or support needs

Website and technical information

When you use our website, we may collect:

IP address
Browser type and version
Device information
Pages visited
Date and time of visit
Cookie preferences
Website usage and analytics data, where you have consented

Please see our separate Cookie Policy for more information about the cookies and similar technologies used on our website.

3. Special category data

Because we provide counselling-related services, you may choose to share sensitive personal information with us. This may include information about your health, mental health, wellbeing, personal circumstances, relationships, or other sensitive matters.

Under UK data protection law, health information and certain other sensitive information are known as special category data. This type of data requires additional protection.

We will only process special category data where it is necessary, appropriate, and lawful to do so.

4. How we use your personal information

We may use your personal information to:

Respond to your enquiries
Arrange appointments or consultations
Provide counselling or related services
Communicate with you about your enquiry or ongoing support
Manage our client relationship with you
Keep appropriate records
Maintain the security of our website
Comply with legal, regulatory, safeguarding, insurance, or professional obligations
Improve our website and services
Analyse website performance, where you have consented to analytics cookies

5. Our lawful bases for using your information

We rely on different lawful bases depending on how and why we use your information.

Purpose	Lawful basis
Responding to enquiries	Legitimate interests or steps before entering into a contract
Booking or providing counselling services	Contract or legitimate interests
Keeping client records	Legitimate interests, contract, legal obligation, or professional obligations
Processing health or wellbeing information	Special category condition, such as provision of health or social care, where applicable
Website security and spam prevention	Legitimate interests
Analytics and non-essential cookies	Consent
Legal, safeguarding, insurance, or regulatory matters	Legal obligation, legitimate interests, or vital interests where applicable

Where we rely on consent, you can withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before your consent was withdrawn.

6. How long we keep your information

We will only keep your personal information for as long as necessary for the purposes for which it was collected.

Retention periods may depend on:

The type of information
Whether you become a client
Legal, insurance, safeguarding, or professional record-keeping requirements
The need to resolve disputes or respond to complaints
Whether we are legally required to keep the information

As a general guide:

Type of information	Typical retention period
General website enquiries	Up to 12 months, unless a longer period is needed
Client records	[insert retention period, e.g. 6–7 years after last contact]
Financial or transaction records	Usually 6 years, where applicable
Cookie consent records	Up to 1 year
Analytics data	According to the analytics provider’s retention settings

7. Who we share your information with

We do not sell your personal information.

We may share your information with trusted third parties where necessary, such as:

Website hosting providers
Email and communication providers
Booking or form management systems
IT support providers
Professional advisers, such as accountants, insurers, or legal advisers
Regulators, authorities, or safeguarding bodies where required or permitted by law
Analytics providers, where you have consented to analytics cookies

We only share personal information where there is a lawful reason to do so and where appropriate safeguards are in place.

8. Third-party services used on our website

Our website may use third-party services including:

Google Analytics — to understand website performance, where consent has been given
Google reCAPTCHA — to help protect forms from spam and abuse
HubSpot — for forms, scripts, or website functionality
Cloudflare — for security and bot protection
CookieYes — to manage cookie consent
WordPress and Elementor — to operate and display the website

These providers may process limited personal or technical information in accordance with their own privacy policies.

9. International transfers

Some service providers may process personal information outside the United Kingdom.

Where this happens, we will take steps to ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms.

10. How we protect your information

We take appropriate steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These steps may include:

Secure website connections
Access controls
Password protection
Spam and bot protection
Limited access to personal information
Use of trusted service providers
Regular review of website security and data handling practices

However, no website or online communication method can be guaranteed to be completely secure.

11. Your data protection rights

Under UK data protection law, you have rights over your personal information. These may include:

The right to be informed about how your data is used
The right of access to your personal information
The right to rectification if information is inaccurate or incomplete
The right to erasure in certain circumstances
The right to restrict processing in certain circumstances
The right to object to processing in certain circumstances
The right to data portability in certain circumstances
The right to withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details in this policy.

12. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concern.

You also have the right to complain to the UK Information Commissioner’s Office.

Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113

13. Cookies

Our website uses cookies and similar technologies. Some cookies are essential for the website to work, while others, such as analytics cookies, are used only where you have given consent.

Please see our separate Cookie Policy for more information.